Delivery
Overview
We ship all of our products with Royal Mail. Shipping fees depend on the size, weight and nature of the products you are purchasing and will be clearly stated on your order breakdown during the checkout stage.
Certain product bundles and cart contents may cause your order to quality for free delivery. This will be stated at the point of purchase and will also appear on your order confirmation email(s).
If a notice has been left or instructed for items to be left with a neighbor or placed somewhere which is not secure this is entirely at the customers own risk and The Liverpool Gift Company will not be responsible if the item is not where instructed when delivery has taken place.
If an attempted delivery is made, and failed, and the items are returned to us the full cost of delivery will be re-charged to cover our dispatch and return costs.
Stock items are normally dispatched within 1-3 working days. If there are any special circumstances which are likely to affect the length of time before your order can be dispatched, customers will be advised by e-mail of the likely delivery date.
Delivery will take place during normal business hours Monday to Friday and whilst we advise delivery details this maybe subject to change due to circumstances affecting our nominated courier service. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.